Service Quality, Hospitality and Cultural Differences
In this course you will learn the things that are important when serving tourists in general and identify the common characteristics associated with individual nationalities.
Remember that it would be wrong to assume that a particular characteristic is the norm for an entire nation, so it is impossible to precisely say how any given nation is. Every person from every country has their individual traits of behavior and consequently may not fit the national stereotype.
Hæfniviðmið
To realize the importance of providing superior customer service.
To recognize that body language and first impressions are important.
To increase cultural awareness.
To explain why employees need to fully understand the company's products and services to make helpful suggestions and offer useful tips to customers.
To understand that going the extra mile is often simply doing the little thing.
Fyrirkomulag
Lecture and projects.
The course is open for four weeks.
Helstu upplýsingar
- Tími8. May 2024. Registration ends two working days before the course starts.
- Lengd10 klst.
- UmsjónMargrét Reynisdóttir, M.Sc. in Management and Strategy and M.Sc. in international marketing.
- StaðsetningE - learning that can be accessed anywhere and at any time during the study period.
- TegundVefnám
- Verð18.500 kr. / Námskeiðið er félagsfólki aðildarfélaga og samstarfssjóða að kostnaðarlausu
- Gott að vita
The course is free of charge for members of the unions belonging to Starfsmennt and cooperative funds.
- MatProject submission
- Tengiliður námskeiðsBjörg Valsdóttir
Dagskrá
| Dagsetning | Dagskrá | Frá | Til | Kennari |
|---|---|---|---|---|
| 08.05.2024 | Service Quality, Hospitality and Cultural Differences | 00:00 | 00:00 | Margrét Reynisdóttir |