Service Quality, Hospitality and Cultural Differences - E-learning

In this course you will learn the things that are important when serving tourists in general and identify the common characteristics associated with individual nationalities.

Remember that it would be wrong to assume that a particular characteristic is the norm for an entire nation, so it is impossible to precisely say how any given nation is. Every person from every country has their individual traits of behaviour and consequently may not fit the national stereotype.

Hæfniviðmið

Realize the importance of providing superior customer service

Recognize that body language and first impressions are important

Increase cultural awareness

Explain why employees need to fully understand the company's products and services to make helpful suggestions and offer useful tips to customers

Understand that going the extra mile is often simply doing the little thing

Fyrirkomulag

Fyrirlestur og verkefni.

Helstu upplýsingar

  • Tími
    12. febrúar 2020, námskeiðið er opið í fjórar vikur.
  • Lengd
    10 klst.
  • Umsjón
    Margrét Reynisdóttir
  • Tegund
    Fjarnám
  • Verð
    12.900 kr. / Námskeiðið er félagsfólki aðildarfélaga og samstarfssjóða að kostnaðarlausu
  • Gott að vita
    Vefnám.
Skráningu á þetta námskeið hefur verið lokað!
  • Mat
    Verkefnaskil.
  • Tengiliður námskeiðs
    Björg Valsdóttir
    bjorg@smennt.is
    550 0060

Dagskrá

DagsetningDagskráKennari
12.02.2020Service Quality, Hospitality and Cultural DifferencesMargrét Reynisdóttir